Frequently Asked Questions
1 / What is the minimum order quantity?
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For screen printing orders, our minimum is 12 pieces. Better pricing starts at 48 pieces.
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For embroidery orders, we do not have a minimum. Better pricing starts at 24 pieces.
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Order minimums for promotional products vary.
2 / How long does the production process take?
For apparel orders, our standard production time is 10 business days from proof and quote approval. Production time for promotional products varies, but is generally around 3 weeks from proof and quote approval.
3 / What file formats do you accept for designs?
We accept most common file formats such as .AI, .EPS, .PDF, and high-resolution .JPEG or .PNG.
4 / Can I supply my own garments or items for printing/embroidery?
Yes, you can provide your own items. However, please consult with us first to ensure they are suitable for our processes.
5 / Do you offer rush services?
Yes, we offer rush services for an additional fee. Please contact us to discuss your deadline.
6 / Can I see a sample before placing a full order?
We provide digital proofs for approval. Physical samples may be available upon request and will incur additional charges.
7 / What are your payment terms?
We require a 50% deposit upon order placement, with the balance due upon completion. We accept major credit cards, checks, and bank transfers.
8 / Do you offer bulk discounts?
Yes, we offer discounts for larger orders. Please contact us for a custom quote.
9 / What is your return policy?
Due to the custom nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us, and we will work to resolve it.
10 / Can you match specific colors for printing and embroidery?
Yes, we can match colors using Pantone Matching System (PMS) for screen printing and a wide range of thread colors for embroidery.
11 / Do you offer design services?
Yes, our in-house design team can help create or refine your artwork to ensure the best results. Depending on the complexity of your design request, additional charges may apply.